Service and Maintenance FAQ in Kona and Hilo HI

Explore Frequently Asked Questions About Ford Service and Maintenance

Looking for details about vehicle maintenance, upkeep, and in-depth repairs? Orchid Isle Ford is here to help drivers by answering common questions and addressing concerns. Contact our team to learn more or visit us in Hilo today.

How often should I get an oil change?

Ford vehicles that use synthetic oil have an oil change interval of every 7,500 miles or 6 months. Some diesel-equipped models have oil change intervals as long as 15,000 miles or 12 months, but we encourage contacting our service center or exploring your Owner's Manual for accurate information that matches your vehicle.

Why are tire rotations important?

Tire rotations allow our service center technicians near Papaikou to inspect your tire for physical wear and damage, as well as adjust balancing to ensure optimal longevity, comfort, and traction. When your tires are unbalanced, you may experience vibrations, reduced steering input, and uneven tire wear.

What happens during a brake service?

During a brake service, our team will begin by inspecting components. After assessing which components need to be replaced, they'll replace or resurface and reassemble the brake systems. Brake pads tend to have a replacement interval between 20,000-25,000 miles, brake rotors can last between 40,000-50,000 miles, and brake fluid should be replaced at least every 3 years for safety.

Can I replace only the brake pads?

While some repair shops will recommend replacing only the brake pads, your brake rotors should also be replaced or resurfaced for optimal safety. When brake pads wear down, they leave grooves on the rotors that can limit braking performance during your excursions around Peppekeo.

Are Genuine Ford and Motorcraft OE components better?

OEM and OE components meet manufacturer demands for performance, fitment, and longevity, allowing you to explore across Pahoa with added peace of mind.

Why choose Orchid Isle Ford for maintenance?

At Orchid Isle Ford, we're proud to provide manufacturer-backed maintenance using certified technicians, Genuine Ford Parts and Accessories, and Motorcraft OE components. Providing service for all makes and models in a welcoming environment, we'll be here to deliver the care you need.

Do Genuine Ford Parts come with a warranty?

Yes, new Ford and Motorcraft parts sold through our Parts Center come with a 24-month/Unlimited-mile warranty that protects owners from defects in factory-supplied material or workmanship. For additional details, please contact our service or parts experts.

Receive Additional Insight Today

When you're ready to experience the quality repair and upkeep we provide to owners in Hilo and beyond, we'll be here to help. Contact our service center to schedule an appointment, explore our digital service tools online, or stop by our dealership today!

Contact

Orchid Isle Ford

1030 Kanoelehua Avenue
Directions Hilo, HI 96720

  • Sales: (808) 935-1191
  • Service: (808) 935-1191
  • Parts: 808-229-2181
 

Hours

  • Monday8am-6pm
  • Tuesday8am-6pm
  • Wednesday8am-6pm
  • Thursday8am-6pm
  • Friday8am-6pm
  • Saturday8:30am-4:30pm
  • SundayClosed